ServiceNow Training in Perungudi

• Understanding the Now Platform architecture and cloud infrastructure
• Navigating the user interface, lists, forms, and basic UI policies
• Managing users, groups, roles, and basic access control rules
• Configuring system properties, email notifications, and scheduled jobs
• Working with the Configuration Management Database (CMDB) basics
• Importing and exporting data using transform maps and import sets

Beginner Build a custom user onboarding dashboard tracking new employee setup tasks and configurations.

• Configuring Incident Management and automated ticket routing
• Setting up Problem Management for root cause analysis and known errors
• Managing Change Management workflows and risk assessment
• Handling Service Requests using catalog items and record producers
• Configuring SLAs, BRAs, and operational level agreements (OLAs)
• Utilizing Knowledge Management for article creation and lifecycle

Beginner Automate an end-to-end IT hardware request process with approval flows and incident creation.

• Understanding Service Portal architecture, widgets, and pages
• Configuring the Employee Center for unified HR and IT requests
• Designing responsive widgets using HTML, CSS, and AngularJS
• Implementing virtual agents and chatbots for basic support
• Configuring knowledge base search and contextual article suggestions
• Managing portal themes, branding, and user access profiles

Intermediate Design a unified Employee Service Center portal with role-based IT and HR widgets.

• Creating basic and advanced flows, actions, and subflows
• Configuring triggers, conditions, and parallel processing logic
• Using data pills and scripting within flow actions
• Managing flow execution logs and troubleshooting errors
• Implementing approval processes and task generation
• Migrating legacy business rules and script includes to flows

Intermediate Build an automated employee offboarding flow revoking access, collecting assets, and notifying managers.

• Understanding Integration Hub spokes and custom spoke creation
• Configuring REST, SOAP, and GraphQL integration patterns
• Managing connection aliases, credentials, and MID servers
• Handling pagination, error handling, and retry mechanisms
• Using Flow Designer to trigger and manage integration flows
• Monitoring integration performance and troubleshooting failures

Advanced Build a custom spoke syncing employee data bi-directionally between ServiceNow and external HRIS.

• Navigating App Engine Studio and understanding app workspaces
• Designing data models, tables, and relationships for custom apps
• Building mobile and web experiences using UI Builder
• Configuring role-based access and app navigation menus
• Using AI-powered app templates and guided app creation
• Managing app versioning, publishing, and deployment

Advanced Develop a custom Fleet Management application tracking vehicles, maintenance, and driver assignments.

• Configuring Discovery schedules, credentials, and patterns
• Managing the CMDB and ensuring data health and reconciliation
• Setting up Service Mapping for business service topologies
• Configuring Event Management and alert correlation rules
• Implementing Health Scan and operational dashboards
• Integrating ITOM with cloud providers (AWS, Azure, GCP)

Advanced Map a critical business service, discovering its underlying servers, databases, and network components.

• Configuring HR Centers, cases, and confidential data policies
• Managing employee lifecycle events and onboarding/offboarding
• Setting up Customer Service Management (CSM) workspaces
• Configuring B2C and B2B service portals for external customers
• Implementing predictive intelligence for case routing
• Using Playbooks to guide agents through complex resolution steps

Intermediate Build an automated, secure employee relations case workflow with restricted access and approvals.

• Understanding Now Assist capabilities and use cases
• Configuring Now Assist for ITSM and HRSD workspaces
• Setting up generative AI controllers and data privacy controls
• Using AI to summarize records, generate resolution notes, and create knowledge
• Implementing predictive intelligence and machine learning solutions
• Managing AI adoption, user feedback, and continuous improvement

Advanced Deploy Now Assist for IT Service Desk to auto-summarize incidents and suggest knowledge.

• Creating basic reports, list views, and interactive dashboards
• Understanding Performance Analytics (PA) indicators and data collections
• Configuring breakdowns, scores, and time series analysis
• Building executive dashboards with automated data snapshots
• Setting up data exclusions and aggregate data security
• Scheduling reports and distributing them via email

Intermediate Build an executive IT health and SLA dashboard showing breaches, workload, and trends.

• Implementing advanced Access Control Lists (ACLs) and data policies
• Configuring Multi-Factor Authentication (MFA) and SSO
• Managing instance scans, technical debt, and upgrade readiness
• Executing platform upgrades and applying skipped records
• Setting up update sets, CI/CD pipelines, and source control
• Implementing domain separation for managed service providers

Advanced Secure an instance, fix technical debt, and configure an automated CI/CD upgrade pipeline.

• Gathering business requirements and designing the solution architecture
• Developing custom applications, flows, and integrations
• Configuring user interfaces, portals, and AI features
• Conducting system testing, user acceptance testing (UAT), and bug fixing
• Creating technical documentation and user training materials
• Deploying the solution and presenting it to stakeholders

Advanced Deliver a complete Smart Workplace enterprise solution integrating IT requests, facilities, and AI.